Many times, customer service representatives like office staff and administrative assistants are overlooked in trade businesses. The field staff are given the proper tools and training, but the first people customers interact with in your business are mostly left to fend for themselves.  

Customer Service Representative (CSR) 360° Training Classes provide the tools your staff needs to perform the tasks to the same high standard that is expected across your company. CSR 360° is an investment into a portion of your business that can really boost your companies effectiveness and reputation within your community. 

The content of the CSR 360° training is a main component—but also the interactive portions and the dialog between the class members really helps to build the toolbox of your customer service representatives into something impressive.

Upcoming CSR Training Dates

April 11-12, 2024

The Learning Loft | 1701 SW Blvd, Kansas City, KS

Click here to register for the April 11-12 class.  

May 2-3, 2024

Online/Virtual Class

Click here to register for the May 2-3 virtual class. 

June 13-14, 2024

Location TBD.

Registration for this class is not available at this time. 

July 12, 2024

A Free, 2-Hour Online/Virtual Introduction Class

Click here to register for the July 12 virtual class.