Meet Alan Collins

Meet Alan Collins of Doctor Flue, Inc. in Tecumseh, MI. Alan tells us about himself, including a famous customer and being his company's first CSIA Certified office manager! 

What is a question you get asked most about being a chimney sweep/chimney sweeping/the industry?
"Doesn't the house get dirty when you clean?" And I inform them of our careful process to protect the home to make sure it stays as clean as it was when we arrived.
 
How did you get started in the industry?
I joined a great company that had been in business for over 30 years and have learnt from the best!
 
What advice do you wish you had received when you were getting started?
Take in all the information you can when learning and never stop as the industry is ever changing.

What is the biggest challenge you face on the job? What are your best strategies for overcoming it?
Since I am the office manager for the company, trying to help clients over the phone can be difficult when we haven't been to their home yet.
 
Who was your most famous customer?
Ted Nugent
 
Have you ever attended NCSG Annual Convention & Trade Show? If so, what was your favorite takeaway?
I have not, but plan to in the future.
 
What is your proudest accomplishment?
Becoming the company's first ever CSIA Certified Office Manager.
 
What do you like to do outside of work?
I spend my free time with my family and reading a good book.

What is, in your opinion, the most valuable part of being a member of the National Chimney Sweep Guild?
Being able to stay connected to the industry and know what is going on around the country.

---

Thanks Alan! Who wants to be featured next? Email Annemarie Stockton at astockton@ncsg.org for your nominations! ​