Our featured member this month is Ken Hoelscher with Abbey Road Chimney Sweep. We sat down with Ken in person a few months back to discuss how he became a chimney sweep, what some of his accomplishments are, and why he continues to be a member of the NCSG. You can watch this video interview or view the transcript below.My name is Ken Hoelscher with Abbey Road Chimney Sweeps in Brookville, Ohio, an area outside of Dayton, Ohio. I’ve been a chimney sweep for, oh gosh, I don’t know how long. I was 5 years old sitting behind an August West vac while my mom was cleaning chimneys and that was my babysitter sitting behind one of those vacs during that time.
What’s a question you get asked most about being a chimney sweep? Some of the questions I get asked about as a chimney sweep is “Do you guys actually exist?” “Oh wait a minute do you sing and dance up on a rooftop?” “Isn’t that a really dirty job?” You really have to go through people and tell them no it’s not that dirty. If I could sing and dance on the rooftop I might not be sweeping chimneys because I could make a lot more money elsewhere. Yes, we still exist because you still use your fireplace and your furnace and a lot of things use that chimney and venting system. How did you get started in the industry? I got started in the industry at a very young age. The company actually was started and founded by my mother, Carol which a lot of the older sweeps know. At the age of 5, I was sitting behind a big red August West vac that was, in essence, my babysitter because she didn’t have anyone to watch me and my brother. We just did that. We would bring equipment in and out. I actually cleaned my first chimney when I was around 10 and have been working on them since. During High School and Jr High mostly during the summers or weekend I was working in the business. After high school I went full time. What advice do you wish you had received when you were getting started? Knowing what I know now, it would have been knowing numbers in a business. When you are trying to run a business you need to know your numbers. If I had known these numbers early on I could probably be a lot further in the industry than I am now. Knowing numbers would probably be my most important thing to know. What is your biggest challenge in the industry and how to do you overcome it? I think we all know what that one is, it’s finding help and hiring somebody. Everyone has the stigma of the chimney sweep: “Ew, Yuck, Dirty, Nasty…” What we have to do, the way I’ve figured it out, is to change that perspective. You need to let them know it’s not dirty, it’s not nasty, and there’s a lot that goes into it. It’s really big on culture; bring up the culture and let people know how fun it is and just loving the sweeps life. Who is your most famous customer? Some famous people I have cleaned chimneys for are prominent news personalities in our area. I have worked with a couple of them. I’m actually good friends with two of them still. They are no longer on TV but we still chat back and forth. I’ve also swept for a couple prominent lawyers, council members, and a few mayors in our area. Have you ever attended NCSG Convention and if so what’s your favorite takeaway? Yes, I have. One of the most important things is networking and being able to learn from some of the industry’s best out there. You never know how much information other people have. They might not even have been in the industry that long, but they may have that little nugget that you never would have thought of. So going to one of these conventions is amazing because you are going to talk to so many people all over the country and all over the world and get knowledge that you never would have thought of because you are only thinking in your little box but they are thinking outside of that box. So everybody shares things with everyone else. It’s one of the best things the National Chimney Sweep Guild offers. Having that convention where you can get so many people together. I have learned so much from these greats and all these other people in the industry. What is your proudest accomplishment? I would probably say there are two in this industry I have done. One, I don’t see it in myself, but I was awarded the NCSG President’s Award, I see this honor for other people but someone thought I was worthy of this award. So thank you for this prestigious award. The second thing that I am also very proud of in this industry is that I was selected with a group of other chimney sweeps that were able to go out and clean the chimneys at the White House. It was an amazing thing to be able to do that and do so with some of the other greats that have been there before. Have you ever had to make you own tool solve a problem? I think everyone out there knows we’ve all had that tool. We’ve even had tools that we’ve made that hopefully there is not photographic evidence of that tool ever going anywhere because we know that tool might not be “proper”. There’s been many times we’ve made tools and come up with things so we can make use of the things in front of us. You always have to think outside the box in this industry because there are so many variables in what you run into. You oftentimes have to come up with things on the fly. You then remember doing this thing once, I can do it again. What’s the weirdest thing you’ve found in a chimney? I’ve had two things. One, I actually removed a brick out of chimney and found a hidden strong box. Just a little strong box that inside had old cash and gold coins in it. Sad part was I handed it to the customer and they said they never knew it was there as they just bought the house. I was like great, I might have been able to have kept that. But, me being honest, I didn’t do that. The second thing I will say was an odd one. It was an owl. There was a dead owl in the chimney. I remember this one really well. I remember reaching my hand over the damper and onto the shelf and as I was pulling my hand back the claw grabbed my hand. That pretty much scared me to death thinking something just grabbed me out of this chimney. It was a quick trip to the bathroom after that event. What is in your opinion the most valuable part of being a member of NCSG? A very good question. Mine is the knowledge that they give and the friendships and the people that are out there. I’ve had some dark times and there are people out there that knew me during these dark times and reached out to me during those times and they got me through it. It’s because of friends, they aren’t even friends, they are family to me. That’s how the National Chimney Sweep Guild is; you guys are all family. That right there probably saved me on a lot of things. I love you for that and you guys know who I’m talking about. Thank you. Thank you, Ken! Send your nominations for the next Meet a Member to Annemarie Stockton at astockton@ncsg.org.
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Meet Steve Trumble of Chimney Doctors in Lakeville, Minnesota. Steve shares with us how he got his start in the industry, why safety is important to him, and a unique invention to help him on the job.What is a question you get asked most about being a chimney sweep/chimney sweeping/the industry?
Where’s your top hat? How did you get started in the industry? Back in 2004, I was working at a printing shop and was let go. My girlfriend at the time told me about a guy her brother knew in the air duct and chimney cleaning business that might need some help. The next week I showed up at Michael McFarland's house at 7 AM, and after a handshake and a short conversation, he handed me the keys to one of his trucks and had me follow him to a job site. I knew right away that I loved the service business. I worked on and off with Mike for a couple years then decided to start my own chimney business. In 2009, Mike passed away in a motorcycle accident and I decided to purchase his company and assets. Shortly after, I changed the name from Air Pro LLC to Chimney Doctors, dropped the air duct cleaning side of it and focused all my attention on chimneys. What advice do you wish you had received when you were getting started? Read more. What is the biggest challenge you face on the job? What are your best strategies for overcoming it? Safety. There are a lot of unique situations we as sweeps find ourselves in, doing our job safely is a huge commitment. Who was your most famous customer? Randall McDaniel from the Minnesota Vikings. Have you ever attended NCSG Annual Convention & Trade Show? If so, what was your favorite takeaway? Yes, Jim Brewer’s talk on safety completely changed my outlook on the importance of wearing climbing helmets and just being more mindful about safety. What is your proudest accomplishment? Probably building my business from a one man operation to the 15 person company we operate today. Have you ever had to make your own tool to solve a particular problem? The dog catcher. Basically a noose made out of PVC and rubber coated cable used to remove rods and many other things from chimneys. Weirdest thing you have ever found in a chimney? Pileated wood pecker. What do you like to do outside of work? Play the drums, travel and spend time with my beautiful wife, Lindsay and our three children Trey, Tristan, and Taylor. What is, in your opinion, the most valuable part of being a member of the National Chimney Sweep Guild? The amazing technical support. --- Thank you for sharing, Steve! We love hearing about the wonderful people who make up our Guild, so let us know if you’d like to be featured in a future edition. All you have to do is send an email to Annemarie Stockton at astockton@ncsg.org! Meet Steven Scally of Fireside Sweeps LLC in Fremont, New Hampshire. Steven is a long time member of NCSG, serves as the TAC committee chair, and currently sits on the board as an At-Large Director. He shares with us some of his biggest challenges and how he works to overcome them.What is a question you get asked most about being a chimney sweep/chimney sweeping/the industry?
How did you get into chimney sweeping? How did you get started in the industry? In 1978, my uncle Bill Vandusen started a chimney sweep company and it went gangbusters right away. I was 15 at the time and of course was looking to make money doing something as I was looking to get my license. I started that summer and then Saturday’s when I went back to school, working with my uncle. It blossomed from there. He hired a mason and I went to work with him, tending and learning a lot about masonry. After that mason quit, I took over the masonry work. What advice do you wish you had received when you were getting started? When I started my business 21 years ago, one of the things I wished I had was a good accountant and an office manager. It took me a few years to hire an accountant and too many more years to hire an office manager. What is the biggest challenge you face on the job? What are your best strategies for overcoming it? Finding the right employees for me and my company. I stand fast to hire to my core values, and I have found some great employees that way. During this COVID pandemic, I have zoomed in on all but one of the meetings offered by NCSG and CSIA. The way to hire was in one of those zoom meetings, which I know will make it a lot easier than I have been doing in the past. For anyone looking for information, those joint meetings are full of great information. Who was your most famous customer? Bill Belichick was probably one of the most famous customer we had. Also, Malcolm Forbes out on the Nashaun Island, J. Geils (musician), Rico Petrocelli and Jerry Remy, who played for the Red Sox, and Johnny Bucyk, Tiger Williams and Rick Middleton, who all played for the Boston Bruins. Have you ever attended NCSG Annual Convention & Trade Show? If so, what was your favorite takeaway? I have been to many conventions and trade shows over the years. What really stands out to me was the year we were in Hershey, Pennsylvania – when the blizzard hit. I went down early, as I saw it coming and did not want to get stuck like a lot of folks did. Ken Robinson was doing a Rumfordize hands-on class, and his helpers did not make it there on time to help him. So I jumped in and volunteered. Because of my work there, Kevin Delucenay offered for me to come help build the twisted chimney project at the Tech Center. That convention was also memorable because of the 5 folks that sat outside in the 4 feet of snow in their bathing suits, smoking cigars to raise money. And when the police showed up, Ashley Eldridge in his mom and baby costume were discussing this with the police. What is your proudest accomplishment? I will give you this quote by Albert Einstein as an answer, “Try not to become a man of success, but rather try to become a man of value.” I’ve use this for most of my life because I felt I had to continually prove myself to others. When I realized I do not need to, that is where I really started to grow as a human being. Have you ever had to make your own tool to solve a particular problem? Have we met? I started back in the 𝐒𝐭𝐨𝐧𝐞 ages. Been making or modifying tools most of my life. I did on a job just the other day. I needed heat shield in one specific place about 4 feet down from the top. I modified my rod and a trowel to work perfectly in getting what I needed done. I believe that most chimney sweeps are this way. We find ways to get stuff done. Weirdest thing you have ever found in a chimney? I have found so many things over the years… all the different animals you can think of. But the weirdest: panties. What do you like to do outside of work? Playing poker and smoking cigars are a couple of them. I have played golf, which I like but it doesn’t like me. I like to go fishing, though not often enough. I like to help people. I do a lot of that in so many different ways. What is, in your opinion, the most valuable part of being a member of the National Chimney Sweep Guild? There are just so many things here. One of the most valuable to me is the great people in our industry who will help you out. I can call just about any one of them and I get the help I need. The friendships I have gathered over the years are immeasurable. This is one of the reasons I wanted to be on the TAC committee, which now I am the chair. I want to give back to any one in our industry who needs it. --- Thank you, Steven! Make sure to check out his article on how technology within the industry has evolved in the Tech Q & A in the October 2020 edition of Sweeping magazine. As always, make sure to submit your nominations for the next Meet a Member to Annemarie Stockton at astockton@ncsg.org. Meet Bill Majewski with Golden's Chimney Lining in Princeton, Wisconsin. Bill is a long-time member of the NCSG, and he tells us why he loves being a part of the NCSG family.What is a question you get asked most about being a chimney sweep/chimney sweeping/the industry?
People always ask if I can go inside the chimney. Then I explain to them how it all works How did you get started in the industry? An ad in the Chicago paper. They were hiring chimney sweeps through a telemarketing company. I was a carpenter for years, and every fall it would slow down. I saw the ad in the paper to become a chimney sweep. I was their first chimney sweep, and once I began, I never looked back. What advice do you wish you had received when you were getting started? I got that advice four months after I began sweeping. I met Terry Dearborn, and he told me I need to get certified. So I got certified. That was a big game changer for me. What is the biggest challenge you face on the job? What are your best strategies for overcoming it? Paperwork, paperwork and more paperwork. I would much rather do the physical labor than paperwork. The best strategy for overcoming this is getting the paperwork done right away and not putting it off. If I put it off then it probably doesn't get done or it takes me forever. Who was your most famous customer? I have two. One is Christie Hefner, who was the CEO of Playboy, and Mike Ditka, who was the coach of the Chicago Bears. Have you ever attended NCSG Annual Convention & Trade Show? If so, what was your favorite takeaway? I have been to many chimney sweep conventions. I love most everything about the conventions. I love the education and the trade show. Mostly, I love seeing the others in the industry and getting to know new people while seeing those I've known and called friends for years. What is your proudest accomplishment? Marrying my wonderful wife, Tammy. Have you ever had to make your own tool to solve a particular problem? All the time! I created an adjustable grinder on a pole to cut out mortared in place flue tiles. I also created a portable ovalizer for on the job site. It ovalizes stainless steel liners. Weirdest thing you have ever found in a chimney? Over the years I have found 2 nail guns in a chimney. What do you like to do outside of work? I like to travel and see new things. I also like to go to hockey games or just watch hockey. What is, in your opinion, the most valuable part of being a member of the National Chimney Sweep Guild? Being able to call other members to ask their advice. I love the family that the NCSG is and I love being a part of that. --- Thank you, Bill! Meet a Member is one of our absolute favorite features – we love to highlight all of our fantastic members and the wonderful things they are doing! If you or someone you know should be featured next, please send Annemarie Stockton an email with your nomination at astockton@ncsg.org! Meet Corey Butler with Butler Chimneys LLC in Dousman, Wisconsin. Corey shares with us how he got his start in the industry and lends some great advice to new and potential NCSG Convention attendees.What is a question you get asked most about being a chimney sweep/chimney sweeping/the industry?
"That must be a dirty job." My answer, “Tell me about it, I started out as a white guy." How did you get started in the industry? My mom worked for a chimney company and in 2001 I started working summers as a chimney mason laborer at the ripe old age of 13. I worked my way up, then took the plunge into business ownership 10 years ago. What advice do you wish you had received when you were getting started? Take this seriously because there's some serious opportunity in this industry (not that my 13 year old brain would have taken that advice). What is the biggest challenge you face on the job? What are your best strategies for overcoming it? Keeping customers happy. I've always worked on the idea of treating customers the way I would my grandparents. Every time I want to get frustrated and tell them how I really feel, I think about what my grandma would say if I did that! Works every time. Who was your most famous customer? J.J. Watt and his parents the year he was drafted. He was an amazing guy, and his family was great to work with. Have you ever attended NCSG Annual Convention & Trade Show? If so, what was your favorite takeaway? Every year I find that my best takeaways are from the meals I have with people. The seminars are great, but what I learn from my peers that I invite out to breakfast, lunch, or dinner have been the most valuable. If I could give advice to a first time attendee, it would be to try and never eat alone. You will always get your money’s worth out of the conventions. What is your proudest accomplishment? Creating a great company. It’s not anywhere near perfect, but I have a great staff and a customer base that loves us. Have you ever had to make your own tool to solve a particular problem? If any has answered no to this then they don't really work in our industry! Weirdest thing you have ever found in a chimney? I pulled 32 frogs, in various stages of decomposition, off of a smoke shelf once. What do you like to do outside of work? There's such a thing as outside of work!?! I spend most of my time doing whatever my 4 daughters and wife want to do. What is, in your opinion, the most valuable part of being a member of the National Chimney Sweep Guild? The conventions, for sure! --- Thank you, Corey! If you or someone you know should be the next NCSG Meet a Member, please send an email with your nomination to Annemarie Stockton at astockton@ncsg.org. Meet Janie Rickord with Alpine Chimney Sweep, Inc. in Des Moines, Iowa. Janie has been a member of the NCSG for over 20 years and shares with us her unique perspective on the chimney industry.What is a question you get asked most about being a chimney sweep/chimney sweeping/the industry?
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